Our Guarantee/Return Policy
Order on-line, 7-days a week, 24-hours a day.
Shop with confidence! This is a secure site. Your personal information and credit card numbers are encrypted for your protection and safety. Our system verifies that the billing address on your credit card matches the billing address for your order.
Shipping costs are calculated on weight and destination. We ship via UPS and Priority US mail. Costs vary.
Make sure to check all the shipping options for the best rate. UPS, USPS and Custom Shipping tabs apear when you checkout so you can select different carriers (see below). If no rates are calculated then please double check your City, State and Zip to make sure everything is correct. Rates cannot be calculated for an incorrect address.
We strive to ship all orders within 24 hours of confirmation. Orders must be received by 12pm CST to be shipped the same business day.
We do not ship on weekends and holidays.
With UPS, your order is automatically insured for up to $100.00 and can be easily tracked.
Licorice-of-the-Month Club packages are shipped by U.S. Priority Mail.
If necessary, additional shipping charges will be added to your credit card
for orders shipped to Alaska, Hawaii, PO Boxes, APO addresses, Puerto Rico and the Virgin Islands.
Please be sure of the exact shipping address when you place your order. Packages which are returned to us for any reason, whether due to an incorrect address or a receiver having moved or refused delivery, will be refunded the invoice amount of the goods less any shipping costs.
VERY IMPORTANT INFORMATION: If the carrier imposes an address correction fee due to a missing or incorrect suite, floor, zip, etc., this will be charged to the customer no later than 30 days after receipt of the shipment.
Express Shipping Policy
Our products ship from Lincoln, Nebraska, so if you are deciding whether or not to use an expedited shipping method—overnight or 2-day shipping, please consider that ground may reach you very quickly if you are in the Midwest. Expedited shipments are delivered Monday through Friday, except for USPS Priority and Express mail, which also delivers on Saturday.
Warm Weather Shipments
Chocolate items are shipped from October through April to ensure quality products upon arrival.
To ensure delivery for Christmas, orders should be place by December 15th. Valentine orders should be placed by February 5th.
Licorice is a cultivated taste; not all licorice tastes the same. Please read the descriptions carefully before ordering. Please call before making a return and do not return opened packages. We do not pay for shipping on returned items without prior approval, so it is essential to call before you return anything. Unauthorized returns will not be accepted. Thank you.
We guarantee the QUALITY of our products.
We do not guarantee that you will like the TASTE.
If you are unfamiliar with a product, please order the smallest quantity available and if you have any questions about a product, contact us before placing your order.
Treat Yourself to the World's Best Licorice